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Policies2018-10-05T14:52:50+00:00

Policies

Refund Policy:

Online Purchases

If you are not 100% satisfied with your purchase, simply return it to us within 30 days, along with the “proof of purchase” receipt, and a quick note as to why you are returning it to:

Blugenics Innovations Inc.
23C York Street
Sackville NB  E4L 4R3
Canada

The customer is responsible for all return shipping costs, as well as duties and taxes for International orders and returns.

Retail Purchases

If you are not 100% satisfied with your purchase, simply return it to the store where purchased within 30 days, along with the “proof of purchase” receipt, and a quick note as to why you are returning it.

Privacy Policy

We recognize that you will be sending us personal information when you order online. Please read our complete privacy policy here.

Shipping Policy

Blugenics Innovation Inc. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.  We will not resend another shipment until the original is returned to us.

If a package is returned to Blugenics Innovations Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be charged a fee of $25 to cover the return shipping and redelivery costs.  If the customer decides they do not want to pay this then Blugenics Innovations Inc. will refund their order and a note will be made that the fee is to be paid before any subsequent order will be released.

International Shipping

For orders originating outside of the United States or Canada please contact shipping@blugenics.com for shipping options and availability.

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